FAQ | Shipping
Where will my order be shipped from?
Ontario, California USA
What are your shipping rates?
For your convenience, you may choose from several shipping options. Shipping rates are based on the total weight of your order. Once you enter your shipping address, you’ll be able to see your total.
- Standard Domestic Rates: USPS Media Mail
- Priority Domestic Rates: USPS Priority Mail
- Alaska, Hawaii, and U.S. territories: Because Media Mail can take up to 6 weeks to reach these locations, we only use USPS Priority Mail (allow up to 5 business days). If you are not in a hurry to receive your package and would like us to ship via Media Mail, please contact our office and we will assist you by phone.
- APO/FPO: We ship to military addresses via USPS Priority Mail at a slight discount.
- FedEx Ground: Domestic only
- International Rates: We ship to many countries via U.S. mail. Though smaller orders may ship via First Class Mail, most packages will ship Priority Mail International. If the shopping cart is unable to process your order, you may call our office during business hours for personal assistance.
What about large orders?
If you are a reseller, or you’re placing a bulk order for a co-op or school, we generally ship your box(es) via FedEx Ground. Our goal is to pack and ship large orders within 48 hours (excluding weekends and U.S. holidays).
When can I expect to receive my products?
Digital products are available for immediate download. You will receive email confirmation along with a link to the download. You have 30 days to download your digital items.
If you purchase a physical product, we make every effort to process, pack, and ship your order within 48 hours (not counting weekends and U.S. holidays). July, August, and September are our busiest months, so it can get a little crazy around here, but we work hard to ensure a quick turnaround.
Packages sent via FedEx Ground or USPS Priority Mail usually arrive within 2-4 business days. If you choose Media Mail, your package can take up to 2 weeks to reach you (though often it arrives much sooner). International shipping times will vary.
Can I have my purchase sent as a gift?
Yes, we can ship to an alternate address. Just make sure you specify a shipping address that’s different from your billing address.
What payment methods do you accept?
You may use Visa, Mastercard, Discover, American Express, and PayPal.
In addition, we are happy to accept checks. Please call our office or send us an email explaining which products you wish to purchase. We’ll also need to know your ZIP code to calculate shipping. We’ll give you a total amount. Once your check clears, we will ship your package. Please mail checks to:
2726 Mildred Pl.
Ontario, CA 91761
Do you accept returns?
Yes. Please see our Return Policy for details and instructions.