Our offices will be closed Thursday 11/24 and Friday 11/25 for the Thanksgiving Holiday. We will resume regular business hours Monday.
Email inquiries can be submitted to customerservice@demmelearning.com.

Return Policy FAQ

What is your return policy?

Customers can return materials within 60 days of receiving their purchase. The materials must be in “like-new” and resalable condition (no marks, physical damage, etc.).  Items do not have to be in the original shrink wrap. The customer is responsible for return shipping costs via the carrier of choice.  

To initiate a return please call us prior to shipping the item(s). Our Customer Support team will generate a Return Merchandise Authorization (RMA) and will email you a PDF to include with the return. 

Once we have received the item(s), the customer can expect a refund in 10–15 business days.

In an exchange situation, you will need to initiate a return. You can then order the correct level once the refund is issued.

If you are not satisfied with how our product is working with your student within 60 days, call us at 888.854.6284 to find out about our 100% satisfaction guarantee.

Can I return Digital Products?

Customers can return materials within 60 days of receiving their purchase.

To initiate a return please call us. Our Customer Support team will generate a Return Merchandise Authorization (RMA) and will email you a PDF with the return information.

When a refund is issued on digital products, you must completely delete the product. This includes electronic copies located on internal and external hard drives, flash drives, or other storage devices. You must also destroy any copies that were printed from the digital file.

If you’re having technical troubles, please check our Downloads FAQ first to look for an answer to your question. Should the problem persist, send us an email.