Our offices will be closed Monday, May 27th, in observance of Memorial Day. We will resume regular business hours on Tuesday.
You can submit email inquiries to customerservice@demmelearning.com.

Return Policy FAQ

What is your return policy?

Demme Promise

Demme Learning is committed to providing high-quality, flexible learning solutions for a range of needs. We want you to value our products. If you are not satisfied with your purchase, we will support you in finding a solution or refund your purchase.

Return Policy Details

  • Any retail item purchased directly from Demme Learning is eligible for a return. 
  • To be eligible for a return, you must be the original purchaser making the return. 
  • To return an item for a full refund or exchange, please call Customer Service at 888-854-6284 prior to shipping the item to request a Return Merchandise Authorization (RMA).  
  • The customer is responsible for return shipping costs via the carrier of choice. 
  • If you purchased a new product from one of our authorized distributors or resellers, please contact them directly for their return policy. 

Can I return Digital Products?

Customers can return materials within 60 days of receiving their purchase.

To initiate a return, please call us. Our Customer Support team will generate a Return Merchandise Authorization (RMA) and will email you a PDF with the return information.

When a refund is issued on digital products, you must completely delete the product. This includes electronic copies located on internal and external hard drives, flash drives, or other storage devices. You must also destroy any copies that were printed from the digital file.

If you’re having technical troubles, please check our Downloads FAQ first to look for an answer to your question. Should the problem persist, send us an email.