Privacy Policy

WriteShop, Inc. respects your privacy and is committed to protecting it. This policy explains how our company collects, uses, maintains, and discloses information collected from anyone who uses our website, WriteShop.com.  This privacy policy applies to the site and all products and services offered by WriteShop.

1. What we collect and store

WriteShop, Inc. is the sole owner of the information collected on this Site. We will never sell, share, or rent this information to others in ways differently than disclosed in this notice.

Through your use of pages on this Website and interaction with our products, we may collect data from you. Sometimes this data identifies you and sometimes it is anonymous. Our goal is always to maintain the highest levels of privacy and security with your personal data.

Categories of Personal Information

Within the last twelve (12) months, WriteShop has collected and processed the following categories of Personal Information from its customers’ activity on the WriteShop website.

CATEGORYEXAMPLES
IdentifiersReal name, pseudonym, and/or online username; Internet Protocol (IP) address, postal address, email address; phone number; device identifier; other device identifiers including the operating system, browser type, network information; or other similar identifiers
Customer Records InformationName, address, email address, telephone number
Commercial Information Records of products or services purchased, obtained, or considered; or other purchasing histories or tendencies
Internet Activity InformationDevice use, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement
Geolocation DataPhysical location
InferencesProfile reflecting an individual’s preferences, characteristics, predispositions, or purchasing behavior

WriteShop obtains the categories of Personal Information listed above from the following categories of sources:

  • Directly from you (personal Information you provide to WriteShop). For example, from forms you fill out or from purchases you make through our Website.
  • Indirectly from you. For example, from observing user behaviors gained through third-party platforms such as MailChimp.
  • Records and copies of your correspondence (including email addresses), if you contact us regarding WriteShop products or services.
  • Your responses to surveys we might ask you to complete for research or marketing purposes.
  • Details of transactions you carry out through this Website and of the fulfillment of your orders.

This Statement does not apply to Personal Information collected by:

  • WriteShop offline or through any other means, including through any other website that is not operated by WriteShop.
  • Communication or correspondence with WriteShop not related to your purchase or use of WriteShop products or services.
  • Any third party that collects information about your device or smartphone usage and activity.
  • Any third party, including through any application or content (including advertising) that may link to from this Website.

How We Collect and Store Information

Product purchases

When you purchase a product from us, you will be asked to provide information, including your name, billing address, delivery address, email address, phone number, and credit card/payment details. This information will be used to:

  • Send information or seek clarification about an order
  • Process payments and prevent fraud
  • Generate shipping labels
  • Email digital files
  • Respond to your requests, including support inquiries and refunds
  • Set up user accounts on our website
  • Comply with any legal obligations we have, such as calculating taxes
  • Send product update messages
  • Improve our offerings

When you make a purchase, we only store your name, billing/shipping address, email address, and phone number, which will be used to populate the checkout for future orders. We don’t store or keep financial data such as bank account or payment card details.

We request information from customers making purchases through our shopping cart and order-processing interfaces. Here a user must provide contact information, financial information, and identity information. This information is used to fill customer’s orders, for billing purposes, and to verify the identity of the consumer to protect against fraud. If we have trouble processing an order, this contact information is used to get in touch with the user.

Comments

As a site user, you will be asked to enter your name (or pseudonym) and email address each time you leave a comment on a blog post. The name you enter will be visible to blog visitors, but your email will never be made visible. We do not use this information, including testimonials, for marketing purposes without your express consent. If you would like to remove, add, or edit your details, please contact us.

Contact form

When you contact WriteShop via our contact form, only your name and email address are recorded. We do not sell this information or use it for marketing purposes.

Cookies

Our website uses cookies—small text files that our websites places on the computers and mobile devices of people who visit our site.

If you have an account and you log in to our site, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, our site sets up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen-options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

To learn more about how our Site uses cookies, please view our Cookie Policy.

Embedded content from other websites

Articles on this site may include embedded content such as YouTube videos. Embedded content from other websites behaves in the exact same way as if you had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics for website visitor analytics. We do not log any Personal Data of site visitors; IP addresses are anonymized and “Data sharing” is disabled.

WriteShop affiliates

Affiliates of WriteShop voluntarily provide us with personal data, which may include name, address, email address, website address, and taxpayer identification number (either EIN or SSN). We will contact Affiliates by email regarding special promotions and other affiliate-related news. Affiliates may unsubscribe from these emails at any time. Affiliates of WriteShop agree to these Affiliate Terms of Service.

Affiliate links are generated and tracked through the AffiliateWP plugin. See the AffiliateWP Privacy Policy to learn more.

2. Online advertising and third parties we work with

WriteShop works with third-party companies such as Google, Facebook, and Pinterest for advertising purposes in order to track and categorize visitors’ activity and interests over time on our website and on third-party websites. Such tracking helps us understand our customers’ (and potential customers’) interests, which helps us to serve you (and all our other customers and potential customers) more effectively. It also helps us figure out how to identify where we are most likely to find other people like you who are likely to enjoy our products and services.

We work with third-party companies to help us show advertisements across the Internet. We also work with third-party companies to identify the different device(s) our visitors use to access our website. This helps us improve our visitors’ experience when using our website.

We share information with these companies, and these companies may collect information (including automatically collected information) when you use our website. We share and they collect by means of the methods described in the “Third-Party Ad Choices” and “What We Share with Others” sections further below.

For information about how you can control the online advertising practices described in this section, please see the “Your Choices and Access Requests” Section immediately below.

3. Your choices and access requests

We strive to offer you choices about how we use and share your personal information. Your choices include:

  • Online Advertising. We strive to work only with third-party advertisers that pursue best-practices. You can manage, opt out of, and learn more about third-party advertising preferences using this tool: optout.aboutads.info
  • Third-Party Vendors, including Google, may show ads for WriteShop on websites across the Internet. Some of these ads may be served based on information collected from our website through the use of cookies. The Network Advertising Initiative (NAI) is a cooperative of online marketing and analytics companies that provides information regarding Internet advertising and marketing companies. The NAI website provides an opt-out tool that allows consumers to opt out of advertising delivered by NAI-member companies. The NAI opt-out tool is located here: networkadvertising.org/managing/opt_out.asp
  • Social Media Platforms and Networks. We encourage you to review your privacy options and settings with the social media platforms and networks you use. They explain the choices you have about sharing information from those platforms and networks with us.

Third-Party Ad Choices

WriteShop works with trusted partners to create interest-based ads that may be displayed when you visit other websites. In order to tailor ads to your interests, our partners may collect anonymous details about your visit to WriteShop.com. You may learn more about WriteShop’s interest-based advertising activities or choose to opt out using the links provided.

What happens if I opt out?

If you opt out, our third-party advertising partners will no longer use information about your visit to WriteShop.com to show you interest-based advertising from our company. An opt-out cookie will be set on your browser that stores your preference for each partner. If you clear your browser’s cookies or use a different browser to visit our site, our partners will not be able to retrieve your opt-out preference and you will need to opt-out again.

Opting out of WriteShop’s interest-based advertising activities is not the same thing as opting out of ads. You will still see ads, and you may even see ads from WriteShop that are not interest-based.

To stop receiving interest-based ads from WriteShop, visit the links to each of our third-party advertising partners’s websites below.

Our Interest-Based Advertising Partners

Facebook Ads About Facebook Ads Opt Out of Facebook Ads
Facebook Pixel About Facebook PixelOpt Out of Facebook Pixel
Instagram AdsAbout Instagram AdsOpt Out of Instagram Ads
Google Ads About Google AdsOpt Out of Google Ads
Google AnalyticsAbout Google AnalyticsOpt Out of Google Analytics
Google Call TrackingAbout Google Call TrackingOpt Out of Google Call Tracking
Google Customer MatchAbout Google Customer MatchOpt Out of Google Customer Match
PinterestAbout Pinterest AdsOpt Out of Pinterest Ads

Emails from WriteShop

We use MailChimp for our newsletter campaigns. Subscribers are not added without having first opted in. We also use MailChimp to create audiences on Facebook and Pinterest.

MailChimp uses open tracking to tell us if subscribers open the emails we send. MailChimp stores personal data such as your name, email address, location, and IP address. You can unsubscribe at any time. (Please note that, even if you unsubscribe from all marketing-oriented emails, we reserve the right to contact you via email concerning your orders or other business dealings.) MailChimp Privacy Policy

Account Access Requests

If you have registered for an online account at WriteShop.com, you may access and update certain personal information that you have provided to us by logging into your account and using the features and functionalities available there.

You may also make a request for access to personal information by sending an email or writing to us at the address specified below. We are not able to grant all access requests, and in order to protect your privacy, we will seek to confirm your identity before we grant access to your information, or before we make any corrections or deletions.

4. Who in our company has access to stored data

To provide customer and user support, our team members have access to certain information users provide us. Team members may only access data directly related to carrying out their duties.

  • Administrators have access to all company data and physical storage files.
  • Marketing Director and Office Manager are given administrative access to all areas of our website.
  • Support Representatives can only access customer information (name, address, phone number, and email address) and order details and history for the purpose of providing order support, processing refunds, etc.

5. What we share with others

WriteShop does not sell information to third parties. However, in the past 12 months, we have shared certain information with third parties that help us provide our service, including:

  • WooCommerce. We facilitate the checkout process using WooCommerce. When checking out, some user data will be passed to WooCommerce, including name, email address, billing information, and purchase total. WooCommerce Privacy Policy
  • PayPal. We accept payments through our payment gateway, PayPal. When processing payments, some user data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. PayPal Privacy Policy
  • Endicia. Orders received through our website are shipped via United States Postal Service (USPS). We purchase this postage through Endicia, which is regulated by the USPS. Endicia collects certain information about you (or the person for whom you have purchased a product), including the recipient’s name, mailing address, and email address. We use this data to generate a mailing label and to inform you about the status of your packages through USPS Tracking. Endicia Privacy Policy
  • PlayWith.Education. If you purchase a Video Course from WriteShop, we share only your name, username, and email address with PlayWith.Education so they can set up your personal account and contact you with login instructions. PlayWith.Education Privacy Policy
  • QuickBooks. We use this third-party accounting system to manage our financial accounts and store customer and vendor data, which may include name, address, email address, phone number, and purchase history. Inactive accounts are stored for 10 years for tax and accounting purposes. QuickBooks Privacy Policy
  • Plugins. Our website includes plugins from other companies. Even if you do not click on these plugins, they may collect information about you, such as your IP address and the pages you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them. Contact us if you have questions about the plugins we use.

Outside Services

  • Fulfillment. WriteShop uses a third-party fulfillment service to process, pack, and ship orders. This fulfillment service can access the following customer information: name, billing and delivery address, email address, and phone number; and order information and history.
  • Website Maintenance. We keep a trusted web technician on retainer to maintain our site, update software and plugins, and troubleshoot as needed. The technician has administrative access to our website.

Contests and Promotions

Participation in WriteShop surveys, contests, or other promotions offered on our Website or through social media is completely voluntary. Information requested for entry may include personal contact information such as your name, email address, and username. We use the information you provide to run our promotions. Unless prohibited by law, we use your information to communicate with you, or other people you select, about our products and services. We may share this information with WriteShop Affiliates in accordance with this policy and the rules posted for the promotion. For more information, see our Giveaway Policy.

6. Why we collect your data

First, we may collect data from you when you give consent for us to do so by completing forms on our website. Examples include:

  • Registering as a user
  • Subscribing to our mailing list
  • Registering as an affiliate
  • Making a purchase from our store
  • Commenting on a blog post
  • Entering a contest

For instance, when you subscribe to our mailing list, you consent to receive marketing and other emails from WriteShop.

Second, we may collect personal data when it is necessary for us to fulfill a contractual obligation to you. Examples include:

  • Processing and fulfilling your order
  • Preparing a license allowing a school or homeschool group to print and distribute WriteShop products

For example, when you buy a product through our shopping cart, you consent to provide financial information, identity information, and contact information. This data is used for billing purposes, to verify your identity to protect against fraud, and to fill your order. If we have trouble processing an order, this contact information is used to get in touch with you.

Third, we collect some information automatically. This anonymized data can include log information, usage information, location information, stored information, and information from cookies.

7. How long we retain your data

  • Customer Purchase Records. We keep customer purchase records for 10 years for tax and accounting purposes.
  • Blog Comments. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • Registered Users. For users who register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except you cannot change your username). Website administrators can also see and edit that information.
  • Affiliates. In order to process WriteShop affiliate payments and generate IRS 1099 forms for qualifying affiliates, we must store your personal data until you notify WriteShop that you have terminated your affiliate status.

8. Where we send your data

Your data is stored in a secure database with KnownHost, the hosting company of this site. KnownHost Privacy Policy

As mentioned above, we process online payments for products and services through PayPal. Data provided to PayPal includes information required to process or support the payment, such as the product or service purchase, date and time of the purchase, purchase total, and billing information.

If you order a print book from our store, it will be fulfilled from our inventory, which is stored at and shipped from Christian Printing Service in Chino, California. If you order a video course, we send your contact information to PlayWith.Education so they can set up your account. Your shipping data is provided to the United States Postal Service (USPS) using Endicia.com.

If you leave a comment on our blog, it may be checked through an automated spam detection service.

9. What rights you have over your data

You have a right to know if we hold any of your personal data and to have access to that data, and you have the right to have any incorrect personal data corrected. If you have given us consent to have or use your data, you have the right to withdraw that consent at any time. You also have the right to have your personal data erased or to transport your data.

You have the right to lodge a complaint with a supervisory authority. Which authority is appropriate varies depending on your jurisdiction.

Be aware that sometimes we need your data so we can interact with you Exercising some or all of these rights might impact your ability to use our website or our products and services. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

Request to Delete

You can also contact us to request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

10. Your California privacy rights

As required by the California Consumer Privacy Act (CCPA), residents of the state of California are afforded the following.

Basic Rights

  • Right to Opt Out. WriteShop will never sell your personal information. However, California law requires that we maintain a separate webpage that allows you to opt out of the sale of your personal information. You can access the webpage by clicking this link: Do Not Sell My Personal Information
  • Right to Know. You have the right to request that we disclose a report of your Personal Information. For additional information and to request your report, please contact us.
  • Right to Delete. You have the right to request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. For additional information, or to request that we delete your personal data, please contact us.
  • Right to Equal Service. WriteShop will not discriminate against you for exercising your rights as a Consumer under the CCPA.

Disclosures and Updates

As required by the CCPA, we have updated this Privacy Policy and our Cookie Policy to:

  • Identify any new rights afforded to California consumers by the CCPA.
  • Disclose categories of personal information WriteShop has collected in the past 12 months.
  • State reasons why WriteShop has collected this personal information about the consumer.
  • Identify third parties with whom WriteShop has shared personal information in the previous 12 months.
  • Disclose categories of personal information the company has sold in the past 12 months (if any), or avow that WriteShop has not sold any such personal information in that time.

11. What happens if there is a data breach

As noted above, for your protection we do not store credit card numbers. If a breach of our site occurs, customer credit card numbers are simply not available to a data thief.

Also as noted above, we do store other, less-sensitive user information. If we become aware of a breach, we will immediately contact our web technician or other Information Technology (IT) support. We will then notify by email the impacted users promptly and no later than 24 hours following our learning of the breach. We will take all necessary and proper steps reasonably available to us to secure the site from further intrusion.

12. Children under thirteen

WriteShop does not knowingly collect personally identifiable information from children under the age of thirteen. While some of our blog posts contain activities directed at children and teens, these posts are intended to be shared with children under the supervision of a parent or teacher. Children under the age of eighteen must ask a parent or guardian for permission to use this site.

14. Privacy protection concerns

WriteShop takes your privacy seriously. If you have concerns not otherwise addressed in our Privacy Policy, please contact us.

15. Policy changes

We reserve the right to amend this privacy policy at any time with or without notice. Be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner inconsistent with this privacy policy, without your prior consent. We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.

Privacy Policy updated December 29, 2019

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