Privacy Policy

WriteShop, Inc. respects your privacy and is committed to protecting it. This policy explains how our company collects, uses, maintains, and discloses information collected from anyone who uses our website, https://writeshop.com.  This privacy policy applies to the site and all products and services offered by WriteShop.

What we collect and store

WriteShop, Inc. is the sole owner of the information collected on this Site. We will not sell, share, or rent this information to others in ways differently than disclosed in this notice.

Through your use of pages on this Website and interaction with our products, we may collect data from you. Sometimes this data identifies you and sometimes it is anonymous. Our goal is always to maintain the highest levels of privacy and security with your personal data.

Product purchases

When you purchase a product from us, you will be asked to provide information, including your name, billing address, delivery address, email address, phone number, and credit card/payment details. This information will be used to:

  • Send information or seek clarification about an order
  • Process payments and prevent fraud
  • Generate shipping labels
  • Email digital files
  • Respond to your requests, including support inquiries and refunds
  • Set up user accounts on our website
  • Comply with any legal obligations we have, such as calculating taxes
  • Send product update messages
  • Improve our offerings

When you make a purchase, we store your name, billing address, email address, and phone number, which will be used to populate the checkout for future orders. We don’t store or keep financial data such as bank account or payment card details.

We request information from customers making purchases within our shopping cart and order-processing interfaces. Here a user must provide contact information, financial information, and identity information. This information is used to fill customer’s orders, for billing purposes, and to verify the identity of the consumer to protect against fraud. If we have trouble processing an order, this contact information is used to get in touch with the user.

Comments

As a site user, your name and email address are recorded on this site when you leave a comment on a blog post. We do not use this information for marketing purposes without your express consent. If you would like to remove, add, or edit your details, please contact us.

Contact form

When you contact WriteShop via our contact form, only your name and email address are recorded. We do not use this information for marketing purposes.

Cookies

Our website uses cookies—small text files that our websites places on the computers and mobile devices of people who visit our site. If you have an account and you log in to our site, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen-options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

This site also uses Facebook tracking pixels to monitor consumer activity and interest so we can serve you better. To learn more, visit Your Ad Choices and Your Online Choices.

To learn more about how our Site uses cookies, please view our Cookie Policy.

Embedded content from other websites

Articles on this site may include embedded content such as YouTube videos or SmugMug images. Embedded content from other websites behaves in the exact same way as if you had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics for website visitor analytics. We do not log any Personal Data of site visitors; IP addresses are anonymized and “Data sharing” is disabled.

Affiliates

Affiliates of WriteShop voluntarily provide us with personal data, which may include name, address, email address, website address, and taxpayer identification number (either EIN or SSN). We will contact Affiliates by email regarding special promotions and other affiliate-related news. Affiliates may unsubscribe from these emails at any time. Affiliates of WriteShop agree to these terms.

Affiliate links are generated and tracked through the AffiliateWP plugin. See the AffiliateWP Privacy Policy to learn more.

Who in our company has access to stored data

To provide customer and user support, our team members have access to certain information users provide us. Team members may only access data directly related to carrying out their duties.

  • Administrators have access to all company data and physical storage files.
  • Marketing Director and Office Manager are given administrative access to all areas of our website.
  • Support Representatives, in order to provide order support, process refunds, etc., can only access customer information (name, address, phone number, and email address) and order details and history.

What we share with others

We share information with third parties who help us provide our service, including:

  • WooCommerce: We facilitate the checkout process using WooCommerce. When checking out, some user data will be passed to WooCommerce, including name, email address, billing information, and purchase total. WooCommerce Privacy Policy
  • PayPal: We accept payments through PayPal. When processing payments, some user data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. PayPal Privacy Policy
    Endicia: Orders received through our website are shipped via United States Postal Service (USPS). We purchase this postage through Endicia, which is regulated by the USPS. Endicia collects certain information about you (or the person for whom you have purchased a product), such as the recipient’s name, mailing address, and email address. We use this data to inform you about the status of your packages through USPS Tracking. Endicia Privacy Policy
  • MailChimp: We use MailChimp for our newsletter campaigns and to target Facebook ads. MailChimp uses open tracking to tell us if subscribers open the emails we send. MailChimp stores personal data such as your name, email address, and IP address. You can unsubscribe at any time. MailChimp Privacy Policy
  • PlayWith.Education: If you purchase a Video Course from WriteShop, we share your name and email address with PlayWith.Education so they can set up your personal account and contact you with login instructions. PlayWith.Education Privacy Policy
  • QuickBooks: We use this third-party accounting system to manage our financial accounts and store customer and vendor data, which may include name, address, email address, phone number, and purchase history. Inactive accounts are stored for 10 years for tax and accounting purposes. QuickBooks Privacy Policy
  • Plugins: Our website includes plugins from other companies. Even if you do not click on these plugins, they may collect information about you, such as your IP address and the pages you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them. Contact us if you have questions about the plugins we use.

Outside Services

  • Fulfillment: WriteShop uses a third-party fulfillment service to process, pack, and ship orders. This fulfillment service can access customer information, including name, billing and delivery address, email address, and phone number; and order information and history.
  • Website Maintenance: We keep a trusted web technician on retainer to maintain our site, update software and plugins, and troubleshoot as needed. The technician has administrative access to our website.

Contests and Promotions

Participation in WriteShop surveys, contests, or other promotions offered on our Website or through social media is completely voluntary. Information requested for entry may include personal contact information such as your name, email address, and username. We use the information you provide to run our promotions. Unless prohibited by law, we use your information to communicate with you, or other people you select, about our products and services. We may share this information with WriteShop Affiliates in accordance with this policy and the rules posted for the promotion.

Why we collect your data

First, we may collect data from you when you give consent for us to do so by completing forms on our website. Examples include:

  • Registering as a user
  • Subscribing to our mailing list
  • Registering as an affiliate
  • Making a purchase from our store
  • Commenting on a blog post

For instance, when you subscribe to our mailing list, you consent to receive marketing and other emails from WriteShop.

Second, we may collect personal data when it is necessary for us to fulfill a contractual obligation to you. Examples include:

  • Processing and fulfilling your order
  • Preparing a license allowing a school or homeschool group to print and distribute WriteShop products

For example, when you buy a product through our shopping cart, you consent to provide financial information, identity information, and contact information. This data is used for billing purposes, to verify your identity to protect against fraud, and to fill your order. If we have trouble processing an order, this contact information is used to get in touch with you.

Third, we collect some information automatically. This anonymized data can include log information, usage information, location information, stored information, and information from cookies.

How long we retain your data

  • Contact Forms: We keep contact form entries for six months
  • Customer Purchase Records: We keep customer purchase records for 10 years for tax and accounting purposes.
  • Blog Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • Registered Users: For users who register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
  • Affiliates: In order to process WriteShop affiliate payments and generate IRS 1099 forms for qualifying affiliates, we must store an affiliate’s personal data until the affiliate notifies WriteShop that they have terminated their affiliate status.

Where we send your data

Your data is stored in a secure database with KnownHost, the hosting company of this site. KnownHost Privacy Policy

As mentioned above, we process online payments for products and services through PayPal. Data provided to PayPal includes information required to process or support the payment, such as the product or service purchase, date and time of the purchase, purchase total, and billing information.

If you order a print book from our store, it will be fulfilled from our inventory, which is stored at Christian Printing Services in Chino, California. Your shipping data is provided to the United States Postal Service (USPS) using Endicia.com.

If you leave a comment on our blog, it may be checked through an automated spam detection service.

What rights you have over your data

You have a right to know if we hold any of your personal data and to have access to that data, and you have the right to have any incorrect personal data corrected. If you have given us consent to have or use your data, you have the right to withdraw that consent at any time. You also have the right to have your personal data erased or to transport your data.

You have the right to lodge a complaint with a supervisory authority. Which authority is appropriate varies depending on your jurisdiction.

Be aware that sometimes need your data so we can interact with you Exercising some or all of these rights might impact your ability to use our website or our products and services. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you by contacting. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data Breach Policies

As noted above, for your protection we do not store credit card numbers. If a breach of our site occurs, customer credit card numbers are simply not available to a data thief.

Also as noted above, we do store other, less sensitive user information. If we become aware of a breach, we will immediately contact our web technician or other Information Technology (IT) support. We will then notify by email the impacted users promptly and no later than 24 hours following our learning of the breach. We will take all necessary and proper steps reasonably available to us to secure the site from further intrusion.

Children Under Thirteen

WriteShop does not knowingly collect personally identifiable information from children under the age of thirteen. While some of our blog posts contain activities directed at children and teens, these posts are intended to be shared with children under the supervision of a parent or teacher. Children under the age of eighteen must ask a parent or guardian for permission to use this site.

Privacy Protection Concerns

WriteShop takes your privacy seriously. If you have concerns not otherwise addressed in our Privacy Policy, please contact us.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Privacy Policy updated May 25, 2018